Crassula UK Hub Ltd is committed to protecting and safeguarding personal data. This policy outlines how we collect, use, and manage information in accordance with applicable data protection laws.

Information We Collect

We may collect and process the following types of information:

• Contact details provided through enquiries (such as name and email address)

• Business-related information submitted via forms or communications

• Customer data provided by third-party clients, including names, delivery addresses, and contact details, where required to carry out contracted services

Use of Information

Personal data is used solely for legitimate business purposes, including:

• Responding to enquiries and maintaining business communications

• Delivering contracted services on behalf of clients

• Managing and processing orders where required

• Maintaining internal records and improving service delivery

Processing on Behalf of Clients

Crassula UK Hub Ltd may process personal data strictly on behalf of third-party clients.

In such cases, we act only on the instructions of the client and do not use this data for independent purposes such as marketing or resale.

Data Sharing

We do not sell or trade personal data.

Information may be shared with trusted third parties only where necessary to deliver services

(for example, logistics providers) or where required by law or regulatory obligation.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal and regulatory requirements.

Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where applicable

Requests can be made by contacting us directly.